Medica Group is the UK market leader in the provision of Teleradiology services to the NHS. Teleradiology is the transmission of images, such as X-ray/CT/MRI, from one location to another, for the purpose of interpreting and reporting those images
The Company currently offers three primary services to hospital radiology departments to meet demand and supply imbalance in urgent and non-urgent settings: NightHawk, Routine cross-sectional (Routine CS) and Routine plain film (Routine PF). These services provide hospital radiology departments, amongst other benefits, the ability to manage their workflow more efficiently and provide rapid access to specialist Consultant Radiologists, which may not be available to that hospital at the relevant time or at all.
NightHawk is an out of hours emergency reporting service which is focused on improved patient outcomes and delivers an average turnaround time, in these urgent cases, of less than 25 minutes.
Routine CS and Routine PF are both for less urgent daytime reporting, as well as access to expertise in particular sub-specialisms. Routine CS covers a combination of CT and MRI scans (both forms of cross-sectional scan) while Routine PF covers plain film images and both services typically have a 48 hour turnaround time.
Medica Group has invested heavily in continual innovation and improvements to its IT interface with customers, to provide a high quality clinical service within a strong clinical governance structure. It offers Consultant Radiologists the best opportunities and framework in which to provide their service.
Key facts about Medica
- Corporate headquarters: Hastings, UK
- Accreditations: ISO 9001, ISO 27001, CQC, Imaging Services Accreditation Scheme (“ISAS”)
- Number of Consultant Radiologists: over 300
- Number of examinations reported 2017: in excess of 1.5million
- Number of NHS Hospitals serviced in 2017: in excess of 100
Medica Group was established in January 2004. In 2007, Nuffield Health acquired 50 per cent. of the Group, acquiring further stakes in 2011 and in 2013 before selling a majority shareholding to CBPE in a management buy-out led by John Graham in May 2013.
As a rapidly growing business, Medica Group has significantly developed the operational aspects of its business over recent years. In 2012, the Group achieved ISO 9001, ISO 27001 and CQC accreditations. In 2014, the Group relocated its Sussex head office from Battle to Hastings to help facilitate its growth. In the same year, the Group established its Clinical Advisory Group, as well as bringing in-house the out of hours call-handling team to provide greater control over the NightHawk process.
The Group has established its own software development department and has expanded its physical locations by opening reporting centres across the UK. Medica Group has also achieved accreditation from the Imaging Services Accreditation Scheme (“ISAS”), which is the only nationally recognised accreditation scheme for the diagnostic imaging services sector in the UK and is licensed by both the Royal College of Radiologists and the Society of Radiographers.